Terms of Service

By creating a workspace, clicking to accept, or using the Service, you agree to these Terms on behalf of your organisation and confirm that you are at least 18 years old and authorised to bind it. The Service is for business use only.

If your organisation has signed an order form, master agreement, data processing agreement or other written agreement with Averoic (an “Order Form”), that agreement prevails over these Terms to the extent of any conflict.

Service means the Averoic platform, its applications, APIs and related support. Customer Data means data, files and content submitted to the Service by or for you, including your configurations of forms, workflows and dashboards. Users means individuals you authorise to use your workspace. Plan means the subscription tier (for example Free, Growth or Enterprise) that applies to your workspace.

We provide the Service according to your Plan and any Order Form. Plan features and limits are described on our pricing page or in your Order Form. We may improve or change the Service, but we will not materially reduce the core functionality of a paid Plan during a paid subscription term.

The Free Plan and any trial, preview or beta features are provided “as is”, without service levels, and may be changed, limited or withdrawn at any time.

You are responsible for your Users, for keeping credentials confidential, for configuring roles and access within your workspace, and for all activity under your account. Tell us promptly at connect@averoic.com if you suspect unauthorised access.

Ownership. You own Customer Data. You grant Averoic a limited licence to host, process and transmit Customer Data only to provide, secure and support the Service, and as required by law.

Roles. For personal data within Customer Data, you are the data fiduciary (controller) and Averoic acts as your data processor under India's Digital Personal Data Protection Act, 2023 and other applicable data protection laws. We process it only on your documented instructions, which include these Terms, your Order Form and your use of the Service. A data processing agreement is available on request.

Location and sub-processors. The Service is hosted on Amazon Web Services, by default in India; the hosting region for paid Plans may be agreed in your Order Form. We use a limited set of sub-processors (currently Amazon Web Services for hosting, Resend for transactional email, and Cloudflare for bot protection) and will give notice of material changes.

Security. We maintain reasonable technical and organisational security safeguards appropriate to the nature of the data, including access controls, encryption in transit and audit logging. We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Data, and will cooperate with you to meet your notification obligations.

No other use. We do not sell Customer Data or use it to train AI models. We may use aggregated, de-identified usage data to operate and improve the Service.

You are responsible for the accuracy and lawfulness of Customer Data, for having a lawful basis and giving any notices or obtaining any consents required to collect personal data through the Service (including through public forms you publish), and for your own legal and regulatory compliance. The Service is a tool; using it does not by itself make your processes compliant with any law or regulation.

You will not, and will not permit anyone to: (a) use the Service for unlawful, fraudulent, infringing, defamatory or harmful purposes; (b) upload malware or content you have no right to share; (c) attempt to gain unauthorised access to the Service or other customers' data, or probe, scan, load-test or penetration-test it without our written consent; (d) reverse engineer, copy or resell the Service except as permitted by law; (e) use the Service to build a competing product; (f) send unsolicited bulk communications through it; or (g) use it in breach of applicable sanctions or export laws.

We may remove content or suspend access that we reasonably believe breaches this section, with notice where practicable. Report abuse or infringing content to connect@averoic.com.

Paid Plans are billed in advance for the subscription term stated at purchase or in your Order Form (annually unless agreed otherwise). Fees are exclusive of taxes, including GST, which are payable in addition where applicable.

Renewal. Unless your Order Form says otherwise, a paid subscription renews for a further term of the same length unless either party gives notice of non-renewal at least 30 days before the end of the current term. We will remind you before renewal. We may change list prices for a renewal term with at least 30 days' notice; an early-adopter price stays locked for as long as the subscription remains active and is renewed without a break.

Refunds and late payment. Fees are non-refundable except where required by law or stated in your Order Form, or where you terminate for our uncured material breach, in which case we refund prepaid fees for the unused period. We may suspend a paid workspace for fees more than 30 days overdue, after giving at least 10 days' written notice.

Support is provided as described for your Plan. Uptime commitments, response times and service credits apply only if set out in your Order Form.

Averoic and its licensors own the Service, including its software, templates, documentation and all improvements to them. Except for the rights expressly granted in these Terms, no rights are transferred. If you give us feedback, we may use it without obligation to you.

You may connect the Service to third-party services you choose, such as email, e-signature, messaging or AI assistants. Your use of them is governed by their terms, and data you send to them leaves the Service under your control and responsibility. AI-generated suggestions or content may be inaccurate; review them before relying on them.

Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers who need it and are bound by confidentiality, or where required by law (with prompt notice where lawful).

Where you are a regulated entity, we will reasonably cooperate with information requests, audits and inspections by you or your regulator relating to the Service, on reasonable notice and subject to confidentiality and the security of other customers. Specific audit, data localisation and incident-reporting commitments can be agreed in your Order Form.

Neither party will use the other's name, logo or trademarks in marketing without the other's prior written consent.

Each party warrants that it has authority to enter into these Terms. We warrant that, for paid Plans, the Service will perform materially as described in its documentation; your remedy for breach of this warranty is for us to correct the non-conformity or, if we cannot do so within a reasonable time, for you to terminate and receive a refund of prepaid fees for the unused period.

Except as expressly stated, the Service is provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and uninterrupted or error-free operation, to the extent permitted by law.

By Averoic. We will defend you against third-party claims alleging that the Service, as provided by us, infringes their intellectual property rights, and pay resulting damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, third-party services, or combinations or modifications not made by us.

By you. You will defend us against third-party claims arising from Customer Data or your use of the Service in breach of these Terms or the law, and pay resulting damages finally awarded or agreed in settlement.

The indemnified party must give prompt notice, reasonable cooperation and sole control of the defence to the indemnifying party.

Neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, goodwill or data (except our obligations to restore data from our backups), even if advised of the possibility.

Each party's total liability arising out of or relating to these Terms is limited to the fees paid or payable by you for the Service in the 12 months before the event giving rise to the claim, or INR 10,000 if you use only the Free Plan.

These limits do not apply to your payment obligations, to either party's indemnity obligations, to breach of section 12 (Confidentiality), or to liability that cannot be limited by law, including for fraud or wilful misconduct.

These Terms apply while you use the Service. You may stop using the Free Plan at any time. Either party may terminate a paid subscription for the other's material breach that remains uncured 30 days after written notice. We may suspend access immediately where necessary to prevent harm to the Service, other customers or third parties, or to comply with law, and will restore access once the issue is resolved.

Your data on exit. For 30 days after termination, on request, we will make Customer Data available for export in a standard format. We then delete Customer Data within 60 days, except where we must retain it by law; residual copies in backups are deleted in the normal backup cycle. If you are a regulated entity with record-retention obligations, export your records before termination.

Sections that by their nature should survive termination (including 5, 10, 12, 15 to 17 and 20) survive.

We may update these Terms. We will give at least 30 days' notice of material changes by email or in the Service. Changes do not apply retrospectively, and do not alter a signed Order Form during its current term. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion between senior representatives for 30 days. Any dispute not resolved in that time will be finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Ghaziabad, Uttar Pradesh, and the language is English. Subject to this, the courts at Ghaziabad, Uttar Pradesh have exclusive jurisdiction, and either party may seek urgent interim relief from a competent court.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (other than payment obligations). Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger or sale of substantially all of its business, with notice. Compliance. Each party will comply with applicable anti-bribery, anti-corruption, sanctions and export laws. Relationship. The parties are independent contractors. Entire agreement. These Terms, with any Order Form and the documents they reference, are the entire agreement on their subject. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. There are no third-party beneficiaries.

Notices. Notices to Averoic go to connect@averoic.com and to our registered address below; notices to you go to the account administrator's email.

Averoic Digital Group · 107 A, Tower 1A, Panchsheel Wellington, Crossing Republik, Ghaziabad, Uttar Pradesh 201016, India.

Questions, notices and abuse reports: connect@averoic.com.

Grievance Officer: Shikha Goel · connect@averoic.com · at the address above. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.